Shipping policy

Shipping Policy

Last Updated: August 2026

At WEXY, we strive to provide fast, reliable, and transparent shipping to customers worldwide.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the destination and the supplier fulfilling your order.

United States: 3–10 business days
United Kingdom: 3–10 business days
Europe: 4–12 business days
Canada: 5–12 business days
Australia & New Zealand: 5–15 business days
Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the products in your order.

From time to time, we may offer free shipping promotions on eligible products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Tracking information may take up to 48 hours to become active.

Multiple Shipments

As we work with multiple suppliers and fulfillment partners, items from the same order may be shipped separately. If this occurs, you will receive separate tracking information for each shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer unless otherwise stated.

Delivery Delays

While we work hard to ensure timely deliveries, delays may occur due to:

Customs inspections
Severe weather
Carrier disruptions
High shipping volumes
Public holidays

WEXY is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. WEXY is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.